Reference

Legal terms for your dewagaruda account

dewagaruda Legal terms explain how we handle your account, wallet records, cookies and access from Indonesia.

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dewagaruda Legal terms for your dewagaruda account
HELP WITH TERMS

Get clear Legal help before access

A direct support route helps you resolve policy questions without guessing which account detail matters.

Policy questions Use our support chat to ask about account access, phone verification or a Legal…
Wallet records For a DANA, OVO, GoPay or QRIS status question, send the transaction reference and…
Data requests Ask support to route a data access, correction or deletion request to the appropriate…
YOUR DATA PATH

How we handle Legal obligations

We apply the Legal notice to everyday account actions rather than leaving it as unread wording.

Account security

Phone verification is used before account access, and we may ask you to confirm account details when a request changes contact information. This reduces the chance that another person can alter your profile or request data under your name.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries are kept with the related account reference. That link lets support investigate a receipt or pending status without asking you to disclose a wallet password.

Cookies

Cookies can retain a session choice and help us understand whether essential pages load correctly on your device. You can manage cookie settings in your browser, although turning off required cookies may affect account access.

Retention

We retain account, payment and support records for the period needed to operate the service, address disputes and meet applicable legal duties. When a record is no longer needed for those purposes, our processes handle its removal or anonymisation.

Policy changes

When the Legal notice changes, we publish the revised wording on this page and may ask you to acknowledge it at account access. Check the date and current text before using the lobby, especially after a change affecting eligibility or account handling.

Request a correction

If your name, phone contact or transaction reference is inaccurate, contact support with the affected field and a safe way to verify ownership. We review the request against the account record and explain whether the correction can be made.

Answers about dewagaruda Legal terms

These Legal answers focus on the questions you may have before creating an account or asking us to change a record. We describe the practical path for Indonesia access, account checks, payment history and privacy requests. If your situation is not covered, contact support with the account contact you can verify. Access depends on local law, so the current notice remains the controlling wording for your case.

The Legal notice covers account creation, phone verification, permitted access, payment records, cookies, data handling, account closure and policy changes. It also explains how to contact us about a correction or privacy request. Read the current notice before using the service because access depends on local law.

Access is available where local law permits. We may ask for phone verification and other account details before access, and we can restrict use if eligibility cannot be confirmed. Check the current Legal wording and contact support if you need clarification about your circumstances.

Our Legal process connects DANA and QRIS activity to your account reference and transaction history. This helps us check a receipt or status question without requesting your wallet PIN. Keep the receipt reference available when contacting support about a payment record.

We handle account contact details, phone verification results, payment references, support messages and essential cookie records for service operation, security, dispute handling and applicable legal duties. We do not need your wallet password or one-time code to investigate a normal status question.

Contact support with the account phone or email and identify the field you believe is inaccurate. We verify ownership before changing information, then confirm the result or explain why a legal or security requirement prevents the requested change.

You can contact us to request deletion or ask which records remain necessary. We first verify the account contact, then assess the request against active disputes, payment records, security needs and applicable legal duties. Some records may need to remain for a defined period.

Use our support chat and provide the section or wording you are asking about, together with a verifiable account contact if the question concerns your profile. We can explain our process and route a formal request, while access decisions depend on local law.

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